At Langham Hospitality Group (“LHG”), sustainability is ingrained in our hotel operations through our corporate sustainability programme, CONNECT, guided by the Sustainability Policy, which serves as a testament to our unwavering commitment to being a sustainable company. It is overseen by the LHG Sustainability Steering Committee, which is appointed by, and reports to, the LHG Executive Committee. The LHG Sustainability Steering Committee is responsible for formulating and implementing our overarching sustainability strategy.
CONNECT encompasses four key focus areas—Governance, People, Community, and Environment—providing a holistic framework for implementing sustainable practices that align with LHG’s sustainability strategy and targets.
Each hotel appoints a CONNECT Champion to lead programme implementation and foster a sustainability culture. To ensure credibility and transparency, our hotels participate in EarthCheck, a leading global certification for sustainable hospitality practices. This allows us to undergo rigorous assessments, benchmark our performance, and showcase our environmental and social responsibility.
As of April 2025, 18 of our hotels have achieved EarthCheck certification. Two have reached Master status, which is the highest recognition, indicating more than 15 years of exemplary environmental and social commitment.
Total Quality Management (TQM) plays a particularly significant role in the company’s success. At the core of our belief in TQM lies the value we place on people and their active involvement. We refer to our team-oriented approach as the Q. League (Quality League) to effectively reflect this principle. The Q. League Management Framework is guided by three key principles:
To support these principles, we provide our colleagues with a range of tools and programmes. These resources empower our colleagues to excel in each aspect of the Q. League Management Framework.
We are deeply committed to conducting business in an ethical way and embracing responsible practices in every aspect of our operations. Our commitment to these principles is evident through our robust management system and policies.
LHG Code of Ethics serves as a guiding compass for our employees, outlining our expectations for ethical behaviour and integrity in all business dealings. The Supplier Code of Conduct ensures that our partners share our commitment to practices that help foster a responsible and sustainable supply chain.
We prioritise transparency and accountability by providing a robust Feedback Management Policy, enabling individuals to share feedback or voice concerns. Our Whistleblowing Policy further supports a culture that encourages the reporting of potential violations and any unethical behaviour without fear of reprisal.
Ensuring the trust and privacy of our stakeholders is paramount. We implement rigorous privacy and information security programmes, including strict standards, policies, and procedures for responsible data management. Respecting privacy, safeguarding personal information, and complying with our Privacy Policy are our top priorities.
